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CUSTOMER SERVICE
Purchase conditions
- Shipping costs: Free shipping on orders over 40 euros by private transport agency, GLS. 5 euros for peninsular shipments (for orders less than 40 euros) by private GLS agency. 7 additional euros for shipments to the Canary Islands by Correos. 10 euros for international shipments in the European Union by Post Office.
- Shipping Method: National shipments will be made through the private parcel agency, GLS, with certified parcels with package tracking number. International shipments and the Canary Islands will be made by Correos.
- Regardless of the above, they can also be made by Correos.
- Delivery time: 48 business hours from the first business day after receipt of the order for national shipments. 2 to 3 days as stipulated by the agency.
- Payment method: By credit card through the secure connection of the PayPal gateway.
- By bank transfer to the account number: Caja Rural de Granada, IBAN 3023 0014 9152 2575 3911 or by phone 658861831
Purchase Conditions
Shipping Costs
Free shipping on orders over €40 via private courier (GLS).
€5 for mainland Spain orders under €40 (GLS).
€7 surcharge for shipments to the Canary Islands (Correos).
€10 for international shipments within the European Union (Correos).
Shipping Method
National orders are shipped via GLS private courier with certified tracking.
International and Canary Islands orders are shipped via Correos.
Alternatively, shipments may also be made through Correos when necessary.
Delivery Time
48 business hours from the first working day after order confirmation for national shipments.
2–3 business days according to the courier’s terms.
Payment Methods
By credit card through PayPal’s secure gateway.
By bank transfer to: Caja Rural de Granada — IBAN: 3023 0014 9152 2575 3911.
By phone: +34 658 861 831
Returns
You have the right to cancel your order within 14 days without giving any reason for doing so.
The period to cancel or return an order is 14 days from the date on which you received the merchandise or on which a third party that you have designated, other than the carrier, takes possession of the delivered product.
To exercise your right of return, you must inform us of your decision by email to: info@anankecosmetics.com.
We will refund you no later than 3 days from the day we receive the returned products in perfect condition.
We will refund the amount via transfer or paypal and you will not incur any charge for said refund.
To be able to process a return, the product must be unused and in the same condition in that you received it in its original packaging.
You are responsible for the cost of shipping and risk of returning the goods to us. You must send the products to the following address: ANANKE COSMETICS, Avd/ Nacimiento, 62, 18570, Deifontes, Granada.
We are not responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We will help you with the return, don’t worry.
We cannot issue a refund without actual receipt of the goods or proof of the return received.
To have our help do not hesitate to write to us at: info@anankecosmetics.com
Purchase by phone or email: Ananke products can be purchased by phone: 658861831/ 958623095 or by email: info@anankecosmetics.com.
They can be paid by bank transfer or cash on delivery.
Returns
You have the right to cancel your order within 14 days without providing any reason.
The cancellation period is 14 days from the date you received the goods, or from the day a third party you have designated (other than the carrier) takes possession of the delivered product.
To exercise your right of return, please notify us by email at: info@anankecosmetics.com.
We will issue your refund no later than 3 days after receiving the returned products in perfect condition. Refunds will be processed via bank transfer or PayPal, and you will not incur any charges for the reimbursement.
In order to complete a return, the product must be unused, in the same condition in which you received it, and in its original packaging.
You are responsible for the cost and risk of returning the goods to us. Returns must be sent to:
ANANKE COSMETICS
Avd. Nacimiento, 62
18570 Deifontes, Granada
Spain
We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend using a secure, trackable postal service. Don’t worry—we will assist you throughout the return process. Please note that we cannot issue a refund without the actual receipt of the goods or proof of received return.
For any assistance, feel free to contact us at info@anankecosmetics.com.
Questions and answers
At Ananke you don’t just buy a product, you live an experience. From the moment you choose one of our products, we are with you every step of the way. We put 100% into what we do and, if a problem arises, we solve it no matter what.
Conscious care is a path, not a destination, and we want you to feel accompanied at all times. 💜✨
Yes! 🌿 We know that each skin and each person has unique needs, that’s why we want to be as close as possible to you.
You can write to us by WhatsApp to answer questions, receive personalized recommendations or simply share your experience with our products.
In addition, we have a private ritual cosmetics group on WhatsApp, where we explore the world of self-care from a deeper and more vibrational approach. If you are interested in joining, just click here.
Of course! Personalized attention is our strong point. We love getting to know you, knowing what you are looking for and helping you find the perfect product for you.
You can write to us by email, WhatsApp or phone. We are here to guide you, recommend you and accompany you on this path of reconnection and conscious self-care.
For us, each client is unique and we want you to feel that, when you choose Ananke, you choose a space of connection, listening and authenticity.
Ananke is not just natural cosmetics, it is a ritual of connection with your essence. Each of our products is made with 100% natural, vibrational and toxic-free ingredients, respecting both the skin and the balance of nature. Everything we create has a purpose: to accompany you on your path of self-care and well-being.
Yes. All our products are made with noble, sustainable raw materials that are respectful of the skin and the environment. We use ingredients of botanical origin, many of them organic and fair trade.
Each product is formulated and crafted by hand, with full attention and in small batches to ensure quality and freshness. Our perfumes are natural, without synthetic fixatives or hormone disruptors, created with pure essential oils, absolutes, botanical extracts and natural aromas. .
Yes, Ananke is 100% cruelty-free and we do not test on animals. The vast majority of our products are vegan, with some exceptions in which we use beeswax, always obtained ethically and respectfully.
Yes! 🌿 We believe in vibrational cosmetics and in the power of aromas to accompany personal processes. For this reason, we offer the Personalized Roll-On, where we create together an exclusive perfume for you, aligned with your energy and your vital moment.
we recommend:
✔ Store them in a cool, dry place away from direct sunlight.
✔ Shake them gently before each use to maintain the synergy of the ingredients.
✔ Use them with clean hands to avoid contamination.
Yes, we ship to countries within the EU. If you do not find your country on the list when placing your order, please contact us and we will find a solution.
Yes! We have an Ananke Partners program, designed for professionals, concept stores and stores aligned with our philosophy. If you want to distribute our products, contact us for more information about conditions and benefits.